Privacy Policy

1. Introduction

Chikolo ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform at www.chikolo.org ("the Platform").

By using the Platform, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information (profile picture, bio)
• Payment information (processed securely through Lenco)
• Course enrollment and progress data
• Quiz submissions and certificates earned
• Ratings and reviews

2.2 Automatically Collected Information

When you access the Platform, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Video watch time and course progress
• Cookies and similar tracking technologies
• Log files and analytics data

2.3 Third-Party Services

We may collect information through third-party services, including:

• Google OAuth for authentication
• YouTube API for video content
• Supabase for file storage
• OpenRouter AI for AI-powered features

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing, operating, and maintaining the Platform
• Processing your course enrollments and payments
• Tracking your learning progress and issuing certificates
• Personalizing your learning experience
• Communicating with you about courses, updates, and support
• Sending promotional materials (with your consent)
• Analyzing usage patterns to improve our services
• Detecting and preventing fraud and abuse
• Complying with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you give us explicit permission to do so.

4.2 With Service Providers

We may share information with third-party service providers who assist us in operating the Platform, including:

• Payment processors (Lenco)
• Cloud hosting providers
• Email service providers
• Analytics services
• Customer support tools

4.3 With Course Instructors

Course instructors may access information about students enrolled in their courses, including names, progress, and quiz results.

4.4 For Legal Purposes

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and authentication
• Secure backup procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, please contact us at admin@chikolo.org.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of the Platform may not function properly without cookies.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.

9. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: admin@chikolo.org
Website: www.chikolo.org